Allure Winter Beauty Box 2013

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The more and more I go through my items, the more I'm really convinced that I did not get a replacement item at all. I got the card, but I got everything in the original box photo except for the Sation. Everything else that I got is in the booklet? Anyone else?
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wow that sucks! I would email them for sure...
 
Quote:Originally Posted by mrst909 /img/forum/go_quote.gif


Quote:Originally Posted by skylite /img/forum/go_quote.gif

What is the email we should use if we have problems with our boxes?


[email protected]


thank you, thank you, thank you!
 
Allure responded to me about my damaged Burt's Bees night cream. They said that they will have a replacement sent out as soon as they receive replenishment for this item. I will keep you guys posted on when I receive my replacement item.

 
I also received a reply and they said that if I received an item not listed in the brochure, that was the replacement item.

Can someone please confirm for me if the fuzzy polish was in the book? Because I thought it was (and if so then I def did not get a replacement item... I dont have the book here with me.)

 
My Allure Beauty Box shipped and was stolen off of my porch along with some other packages before I got home from work  :-(  

Enjoy all who have received their's :)

 
Quote: Originally Posted by beautifulme /img/forum/go_quote.gif
  My Allure Beauty Box shipped and was stolen off of my porch along with some other packages before I got home from work  :-(  

Enjoy all who have received their's :)
That is absolutely terrible... I'm so sorry.

 
Me too, thank-you!

I contacted Evolution Impressions and they filed a tracer and I may get a refund but I'm just really bummed about the whole thing...really wanted this box...look forward to them so much.

 
My Allure Beauty Box shipped and was stolen off of my porch along with some other packages before I got home from work  :-(   Enjoy all who have received their's :)
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I can't believe that. Some people are just horrible. So sorry that happened to you!
 
It's interesting seeing peoples replacement item for the polish. Seems like there is a lot of variables~

For me, I received Buxom Full on Lip Gloss in Debbie. 

 
Quote: Originally Posted by wagz379 /img/forum/go_quote.gif
  I also received a reply and they said that if I received an item not listed in the brochure, that was the replacement item.

Can someone please confirm for me if the fuzzy polish was in the book? Because I thought it was (and if so then I def did not get a replacement item... I dont have the book here with me.)
The fuzzy polish was not in the book, it's your replacement for the Sation polish.

 
Quote: Originally Posted by Milki /img/forum/go_quote.gif
  It's interesting seeing peoples replacement item for the polish. Seems like there is a lot of variables~

For me, I received Buxom Full on Lip Gloss in Debbie. 

What?! That's an awesome replacement! Mine is somewhere between here and IL, my tracking hasn't updated in over 2 days, I will let you all now what my replacement is too... 

 
Quote: Originally Posted by mrst909 /img/forum/go_quote.gif


I can't believe that. Some people are just horrible. So sorry that happened to you!
I would contact Allure about that. I as a beautybar subscriber and my package was delivered to the wrong address. I contacted them and they were REALLY awesome. I was fortunately able to walk to the other house and retrieve the box, but they still offered to send me another free of charge. Check with them. Couldn't hurt.

 
What number did you call?  I tried one of the numbers that I found on the Allure website and they told me I needed to contact Evolution Impressions via e-mail.

 
Hm, I contacted the beautybar 800 number, which is probably different than the number for just Allure even though it's part of the same company. But they offered to send me another box no questions asked and without the hassle of dealing with UPS and whatnot.

A google search to Evolution Impressions website has 585-473-6600 as their contact number. (I hate communicating to companies via email if I can avoid it).

Good luck!

 
I called the number (thank-you!)  but since all of the boxes were sold I will be getting a refund.

 
I know, I am very bummed. Four packages were stolen off of my porch the Allure box for myself and other holiday gifts that I ordered.  I have been very busy contacting UPS and all of the suppliers from my shipments and this morning I ordered a security camera to put on my porch in hopes that this will not happen again.

 
I got my box today, hooray!  Everything arrived perfect and my replacement item was Sally Hansen Fuzzy Coat in Fuzz-Sea.  I would have preferred the Sation as I was looking forward to having that shade for winter, but it's nice they tried to make it up for it.  This polish was from the Sally Hansen summer collection so it doesn't really fit in the winter box.

My other variables were:

Almay Gloss in Pink Pout

Sally Hansen Triple Shine in Fanta-Sea (teal/silver sparkle)

NYX in C'est La Vie

Neutrogena Shadow in Stay Golden

Loreal in Coral

 
That really sucks beautifulme, I really hope all the companies you contact are good about helping with either a refund or replacement.  If I had an extra box I'd send it to you!

 

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