Blargh. Thrilling evening: Screaming at Verizon and trying to make it clear to them that it's not "frustrating" that I have been charged sales tax for FIVE YEARS after I moved to a state where sales tax does not exist. It's infuriating, and it's theft. I was going to let it go since I was told I would be getting a $120-something credit, but then when my bill arrived, they decided to deny the credit without *telling me* that this was going on. Now they're telling me that I need to file paperwork with the state of Washington to get my money back. Credo Mobile, here I come. (Except it's so late in the billing cycle and my contract that I'll stay with Verizon until mid-August because I am *not* willing to give them an early termination fee since it's going to be more than my remaining payments.)
(Yes, I recognize I went full metal b*tch on the rep and the supervisor. The conflicting things I've been told are unacceptable. On the up side, I think the statements I have access to -- only 18 months, but better than nothing -- show that I've paid over $150 in sales tax, not $120 like they were going to credit me. Too bad I'm pretty sure I shredded all of my pre-2013 bills.)