Returned BB Product, but did not get all my points back? Help?

[AthenaBolina]

Hi ladies!

I recently used 300 points, plus $22 to purchase Dr Jart Premium BB Cream, and Benefits Erase Paste, for a total of $52 including a 20% discount.  I got my refund today, but Birchbox only gave me 167 points back rather than the 300.  I also have not received a credit on my credit card for my purchase.  Is it possible that it could be coming, and they split the difference between points and the credit card? I just assumed they would want to give it all back to me in points form rather than a credit on my credit card.

I'm so confused about how that works... I know that all my points didn't go towards the BB Cream, but even with the discount, the BB cream should have cost just over $31, which is worth more value than my points at $30/300 points.  

Did they cheat me out of points, or am I just not understanding the refund properly? I think I should have received a lot more points back.  The Benefit Erase paste was $20.80 after the discount, but I kept that and did not return it.  And again...I have not received a refund on my credit card

Thanks!!

 

[Dalylah]

I would give them a call to get it all straightened out.

 

[MissLindaJean]

I'm wondering if the CS may say your points were divided to cut the cost of both items, which might explain the partial credit back to your balance. When I use register rewards/cash like coupons at stores, my discounts are usually taken off my total purchase, not necessarily the specific products. Definitely call and see what they can do; good luck.

 

[onthecontrary]

BB seems to have problems giving refunds when points are involved. I sent back an entire order that I paid for mostly with points (out of pocket I paid ~$6), and they refunded me an amount of points that didn't make sense (more than the points I paid with) and allegedly reversed the charge on my debit card (though it hasn't posted on my account yet). I don't know if it's even worth it to contact them over $6 when the points error is in my favor. 

 

[meaganola]

They canceled an item on me and messed up returning my points -- including a step where they tried to *deduct*  fifty points (I only had 38 at the time) for no apparent reason.  I'm in accounting, and what they did made *no sense*, so I sent an email detailing what they did and asking for an explanation (my mind just went blank on the correct preposition to use here!) on why they did things that way.  They reversed the reversal and added some more points, and I don't think they ever gave me back the correct amount of points, but I was just so frustrated with them that I gave up (and that account is going to be canceled just as soon as I get 62 more points so I can get to an even multiple of 100 and use up all my points at once).  

I had another account where they did the exact same cancel-item-worth-the-same-amount (in both cases, it was a Bigelow gloss, so both situations involved the exact same price), and *that* account had no problems getting the correct number of points back, *and* they gave me extra points because they were the ones to cancel.  Key difference:  The messed up points situation happened on an order where I paid money for part of the order.  The no-problem-restoring-my-points order was on an order where I "paid" using only points.  Lesson learned there:  If I'm going to use points on an order, I'm going to try as hard as I can to *just* use points and not use money on that order.

 

[MissLindaJean]

That's interesting. I've never returned a purchase, so I can't validate anything. Sounds like for contrary, if you don't mind being out $6 because you get more value in the extra points, why say anything? Although, it is an error on BB's part and they should be made aware of it. Meaganola...just odd the way it was handled, especially since you ordered the same products on accounts.