Play! Sephora Subscription Box

[aihutch]

I received my box today and it has all of the items listed except the Becca. Instead there is a sample of Dr. Jart Ceramidin Day Tint. It's in the booklet so I assume the Becca being listed was a mistake. I have a sample of the Becca, so I'm happy to get to try the Dr. Jart.

 

[JuliaS]

Do the boxes vary? There are a couple of boxes on Instagram and none show the Becca. They show a Dr. Jart Ceramidin.

 

[littlemissnurse]

if you are VIB Rouge, you could call the concierge line.

I know when I signed up for 3b box, it took me 2 1/2 months before I came off the waitlist. Sephora has always stated this was a test market for the first several months and that it wouldn't be fully released until next year. I was lucky because I was in the one of the test market cities and it looks like they opened it up to a few other markets as well.

I don't think CS can do anything about it because obviously the waitlist is currently based on those areas they are marketing towards.  

Yes, they did state from the beginning that they would have test market cities. The problem arises when people are getting off the waitlist that are not in test market cities and are not Rouge members. It just doesn't seem quite fair that VIB Rouge members are being taken into consideration.

 

[Padawan]

I am bummed, I went to Instagram to see how big the Becca sample was because that was the product I was most excited to get. Now it's a Dr. Jart product. Blech. I am still excited to get the box but that is a huge bummer. I simply won't spend that much money on one product without trying it first, and Becca is pretty pricey. Oh well. /emoticons/[email protected] 2x" width="20" height="20" />

 

[biancardi]

I am bummed, I went to Instagram to see how big the Becca sample was because that was the product I was most excited to get. Now it's a Dr. Jart product. Blech. I am still excited to get the box but that is a huge bummer. I simply won't spend that much money on one product without trying it first, and Becca is pretty pricey. Oh well. /emoticons/[email protected] 2x" width="20" height="20" />

I wanted the Becca  too.  I am not a fan of Dr Jart products but the rest of the box looks good...

 

[biancardi]

Yes, they did state from the beginning that they would have test market cities. The problem arises when people are getting off the waitlist that are not in test market cities and are not Rouge members. It just doesn't seem quite fair that VIB Rouge members are being taken into consideration.

Yes, I mentioned the additional areas  in my comment - I think they added some additional test market cities, which makes sense if they are slowly expanding.  They never mentioned anything about VIB Rouge getting priority over not VIB rouge members. 

I am a VIB Rouge member, and I hope that isnt the reason why I got off the waitlist.  I would hate that to be taken into consideration   and bumping off someone who signed up before me in the same test market area. It is like cutting in line, you know? It should be

• test market area
• first come, first serve

Once the waitlist period is over, it should be first come, first serve. 

 

[somabis1]

I wanted the Becca  too.  I am not a fan of Dr Jart products but the rest of the box looks good...

Yes finally things got modified as well on Sephora page... it is DR. JART+ Ceramidin Day Tint SPF 15...

 

[sakura33]

I disagree a little with the above statement. If a company has a reward program, they should cater to their VIPs (using that loosely) who spend a lot of money with them. Just like an airplane frequent flier program- I am certain that people who have platinum status with them would be very upset if "first come first served" were given upgrades on planes before them? I think most of my, and maybe the other Rouges who have had complaints about this, reason for being upset is Sephora pretty much does nothing special for their Rouges. Like at all. If Rouges had more perks maybe this wouldn't feel as frustrating not being let onto the Play list earlier... but since we don't it is just another shaking my head at their poor attempt of customer service/desire to retain their customers who have spent a lot of money at their stores. Like I said above somewhere, seeing what "perks" being a Rouge has included thus far, I have zero desire to try to match my status again and am already giving more business to their competitors who have better reward programs.

Would it be REALLY that hard for them to see the waitlist emails of their Rouges and make sure they are on the next round of invites?

TL;DR this is basically a rant about how crappy Sephora's rewards program is

/stepping off my soap box now /emoticons/[email protected] 2x" width="20" height="20" />

 

[Saffyra]

I can see both sides of it.

I'm not a Rouge member and I never will be but if I was and if I was already upset at the lack of perks, I wouldn't be too thrilled at not getting some kind of incentive to subscribe to their box, be it early access or a discount off the monthly price.

As a non-Rouge member, I would be SO bummed if all the Rouge members got off the list first because it basically means I have no chance of getting off the list any point soon even if I signed up the second the news went live.

The real issue here is that Sephora's rewards program stinks. If Rouge members were treated better and offered more perks to show them they're valued customers, this wouldn't be such an issue. 

Personally, at the amount you have to spend to hit Rouge, you should get the whole box every month for free! 

Now wouldn't that encourage people to get to Rouge? I think so. Hah!

 

[Abbigail Beaty]

Just sharing October's box in case anyone was wondering what it looked like! Except the Sephora page says there should be a perfume too, so I guess I'll call CS and see how they handle missing products. If not, oh well it's still a great value.

 

[aihutch]

Just sharing October's box in case anyone was wondering what it looked like! Except the Sephora page says there should be a perfume too, so I guess I'll call CS and see how they handle missing products. If not, oh well it's still a great value.

image.jpeg

I'm curious as to how they handle it. I wonder if they will send you a replacement or give you points like Birchbox does.

 

[Abbigail Beaty]

I'm curious as to how they handle it. I wonder if they will send you a replacement or give you points like Birchbox does.

I was curious as well but I will have to find out another time because the perfume was included, I was just too quick to post that I thought the perfume packaging was an info packet and threw it to the side haha. The little card pictured behind my box has the sample wrapped inside. Glad I found it before tossing it and calling CS.

 

[somabis1]

Here is everything in the box...

 

[somabis1]

Just sharing October's box in case anyone was wondering what it looked like! Except the Sephora page says there should be a perfume too, so I guess I'll call CS and see how they handle missing products. If not, oh well it's still a great value.

image.jpeg

Did you checked the post card that was send...that had the fragrance sample with it...

 

[littlemissnurse]

I disagree a little with the above statement. If a company has a reward program, they should cater to their VIPs (using that loosely) who spend a lot of money with them. Just like an airplane frequent flier program- I am certain that people who have platinum status with them would be very upset if "first come first served" were given upgrades on planes before them? I think most of my, and maybe the other Rouges who have had complaints about this, reason for being upset is Sephora pretty much does nothing special for their Rouges. Like at all. If Rouges had more perks maybe this wouldn't feel as frustrating not being let onto the Play list earlier... but since we don't it is just another shaking my head at their poor attempt of customer service/desire to retain their customers who have spent a lot of money at their stores. Like I said above somewhere, seeing what "perks" being a Rouge has included thus far, I have zero desire to try to match my status again and am already giving more business to their competitors who have better reward programs.

Would it be REALLY that hard for them to see the waitlist emails of their Rouges and make sure they are on the next round of invites?

TL;DR this is basically a rant about how crappy Sephora's rewards program is

/stepping off my soap box now /emoticons/[email protected] 2x" width="20" height="20" />

YES!! Thank you!! My thoughts exactly!

 

[biancardi]

I can see both sides of it.

I'm not a Rouge member and I never will be but if I was and if I was already upset at the lack of perks, I wouldn't be too thrilled at not getting some kind of incentive to subscribe to their box, be it early access or a discount off the monthly price.

As a non-Rouge member, I would be SO bummed if all the Rouge members got off the list first because it basically means I have no chance of getting off the list any point soon even if I signed up the second the news went live.

The real issue here is that Sephora's rewards program stinks. If Rouge members were treated better and offered more perks to show them they're valued customers, this wouldn't be such an issue. 

Personally, at the amount you have to spend to hit Rouge, you should get the whole box every month for free! 

Now wouldn't that encourage people to get to Rouge? I think so. Hah!

exactly.

Play!  isn't a reward - it wasn't marketed as such and it should not be used as a means to an end.  People pay for it - it is totally different from the VIB Rouge rewards which I agree are horrible.  To me, it would be totally unfair to have rouge members cut in line for a product that isn't a reward.  

 

[littlemissnurse]

exactly.

Play!  isn't a reward - it wasn't marketed as such and it should not be used as a means to an end.  People pay for it - it is totally different from the VIB Rouge rewards which I agree are horrible.  To me, it would be totally unfair to have rouge members cut in line for a product that isn't a reward.  

But technically, VIB Rouge members did pay to be Rouge. You have to earn so many points in order to be Rouge and points equal money spent in the store. I'm not saying that Rouge members should be able to "cut line". I'm saying that it would have been nice if Rouge members would have been the test market or if the waitlist would have been offered to the Rouge members first. To me, that would have been good customer service to offer the sub to loyal members first. I'm just saying that it's frustrating that's all.

 

[biancardi]

But technically, VIB Rouge members did pay to be Rouge. You have to earn so many points in order to be Rouge and points equal money spent in the store. I'm not saying that Rouge members should be able to "cut line". I'm saying that it would have been nice if Rouge members would have been the test market or if the waitlist would have been offered to the Rouge members first. To me, that would have been good customer service to offer the sub to loyal members first. I'm just saying that it's frustrating that's all.

I understand it is frustrating. But Play! isn't a reward nor part of the VIB Rouge membership. the test market would be cities, so that doesn't work. I do agree if they were doing waitlists - they should have only offered it to VIB Rouge first, but since they didn't, it just wouldn't be fair to those who signed up before a VIB Rouge member.

I wish Sephora would just unwaitlist everyone, as I don't understand how a huge company that has access to all of these samples cannot open it up to everyone who wants it.

 

[Geek2]

I'm trying to understand why they would test the market to begin with. From the business standpoint I understand it however the market has already been tested by numerous beauty box companies. It's been shown that there is a huge demand for the boxes and I'm sure Sephora's wait list and the frenzy around it just confirms it. They should have just opened it to everyone who wants it and they could have really cornered the market right off the bat. Now some people are frustrated that they can't get in. I guess scarcity is great business practice and causes the consumer to want it even more but at the end it might end up back firing on them. One way to resurrect the situation is to release enough boxes quicker to get people off the waitlist.

 

[MissKris17]

I'm trying to understand why they would test the market to begin with. From the business standpoint I understand it however the market has already been tested by numerous beauty box companies. It's been shown that there is a huge demand for the boxes and I'm sure Sephora's wait list and the frenzy around it just confirms it. They should have just opened it to everyone who wants it and they could have really cornered the market right off the bat. Now some people are frustrated that they can't get in. I guess scarcity is great business practice and causes the consumer to want it even more but at the end it might end up back firing on them. One way to resurrect the situation is to release enough boxes quicker to get people off the waitlist.

And why limit the testing to a regional area? It's being shipped, not handed out at stores.