At least you got a response! I haven't heard a word since I wrote them about being upset regarding Rouge/Play. I also just kind of expressed how unimpressed I am with the Rouge level as a whole (I just made it a month or so ago)... so far besides "free makeovers" and a mini Marc Jacobs lipstick, I see ZERO difference between being a Rouge and a VIB. Same promos, same sales, etc. What exactly is the "incentive" to get to Rouge? I just did by happening to buy a bunch of stuff this year- but have no incentive to try to get it again as of now...