I just did.
My order was sent 5 days late, then I emailed the seller about it.
I got not reply.
I called them to follow up.
They called back at 6pm just now.
I thought I was very pollite and matter of fact - no raising voice, no cursing, no demands for anything....
She told me the item was on backorder and that someone should have contacted me - but didn't.
I told her I had needed the item in time for a trip and now that would not happen.
(They offer no refunds.)
I said in the future it would be good to be notified if they could not fulfill the next-day-shipping promise they make in writing. I have been ordering with them for 2 years.
HERE's the CRAZY:
She told me that since I was being so difficult (2 minutes on the phone) and "didn't spend very much money" with them ($64 every two months!!!) that she wouldn't mind me taking my business elsewhere.
NO PROBLEM.
NOT RECOMMENDED!