I got mine off the internet. It came with a hologram sticker on the cord, and on the iron. It also has a sticker with the date code on it which starts with UMsomething... I went to ghd's site to enter it, when I did this using the hologram code it said it was not a recognized number. When I do it using the date code it says something like you are chosen or something to that affect. My cord does not have a hole in it near when it goes in to the iron, also it only has 2 prongs and not the one with the reset button. I'm not sure what to think about it, the seller swears it's real, but he has many for sell and some of the others can't use the hologram codes either. Please let me know what you think..also my box wasn't sealed.