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I've been a subscriber for just 3 months, but I have 2 accounts, and I have never had an issue with Birchbox. I did email them last month when one of my boxes took a while to arrive and I was afraid it was lost, and they replied within a couple of days. I actually recieved my "missing" box the next day, so it wasnt an issue, just slow mail. I couldnt be any happier with the service. I honestly believe Birchbox is the best subscription service out there.
